Genpact Walk-In Drive for Any Graduate Freshers & Experience On 31st March 2023
Genpact Walk-In Drive for Any Graduate Freshers & Experience On 31st March 2023
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM. We deliver value to our clients in two ways – through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients’ operations. Our approach is continually refined in one of the world’s largest digital process sandboxes, where we test and improve thousands of processes. For two decades, first as a General Electric division and since 2005 as an independent company, we have been passionately serving our clients. We generate impact for clients from the Fortune Global 500 and beyond, and employ over 77,000 people in more than 20 countries, with key offices in New York City, Palo Alto, London, and Delhi
Genpact Walk-In Drive
- Department : Customer Retention – Voice / Blended
- Experience: 00-05+Years
- Qualification: Any Graduate
- Job Location: Hyderabad/Secunderabad
Time and Venue
31st March, 12.00 PM – 3.30 PM
F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049
Contact – Meenakshi Mandhlapatti ()
Job description
Job Location: Hyderabad (Work from Office
In this role, You will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities:
• Respond to customer queries and customers concern.
• Demonstrates effective, clear and professional written and oral communication.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seek solutions through logical reasoning
• Demonstrates strong problem-solving capabilities and assist customers in case of any issues
• Provide excellent customer service to our customers
• You should be responsible to exhibit a capacity for critical thinking and analysis.
• Responsible for showcasing a proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
• Basic knowledge of how digital payments work required.
Qualifications we seek in you-
Minimum qualifications:
• Graduate (Any Discipline)
• Freshers are eligible.
• Fluent in English + Hindi
Preferred qualifications:
• Previous experience in a customer service will be added advantage.
• Effective probing skills and analyzing / understanding skills
• Analytical skills with a customer-centric approach
• You should be able to work on a flexible schedule (including weekend shifts)
Shifts: Flexible to work in any shifts (24*7)