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Genpact – Mega Virtual ZOOM Drive on 31st March 2023

Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM. We deliver value to our clients in two ways – through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients’ operations. Our approach is continually refined in one of the world’s largest digital process sandboxes, where we test and improve thousands of processes. For two decades, first as a General Electric division and since 2005 as an independent company, we have been passionately serving our clients. We generate impact for clients from the Fortune Global 500 and beyond, and employ over 77,000 people in more than 20 countries, with key offices in New York City, Palo Alto, London, and Delhi.

Virtual ZOOM Drive For Genpact

  • Qualification: Any Graduate, B. Com
  • Experience : 03-08+years
  • Role: Management Trainee, AM for OTC Collections
  • Job Location: Gurgaon

Time and Venue:

Date: 31 March 2023

Time: 11 AM

Zoom ID:

Job description:

Inviting applications for the role of Management Trainee, AM for OTC Collections.

We are looking for someone with extensive knowledge and understanding of entire OTC Collections. In this role, you will be expected to work on strict deadlines in a business environment. This role may require travelling to on-shore sites for Knowledge Transfer.

This is a 100% work from office role. Candidate should be comfortable to work in US shifts.

  • Manage the OTC collections portfolio and maintain strong customer relations
  • Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
  • Actively call customers for open invoices, taking ownership of complete portfolio and highlight issue and challenges via agreed escalation matrix
  • Sending reminder and follow up as per client aligned collection strategy
  • Research any full open invoices which customers have disputed, facilitate dispute details shared by customer to billing & dispute team to help them resolve the dispute
  • Extract invoice level details from customer portal and other available sources to capture invoice level details
  • Analysis customer behavior and trend to manage portfolio well and to seek required support
  • Candidate would be responsible to manage high volumes accounts per month
  • Maintain all relevant systems and tables with valid information
  • Problem-solving to find solutions to an organizations data management and reporting problems and to be able to adapt and modify solutions based on changing requirements
  • Must demonstrate a high level of self-motivation, energy and flexibility
  • Research any full open invoices which customers have disputed
  • Support team priorities and initiatives and effectively manage workload
  • Assist Assistant Manager to prepare and submit reports to the customer as applicable
  • Assist in SOP (Standard Operating Procedures) creation and updating
  • Deliver the required data for audit purposes

Qualifications we seek in you!


  • Com Graduate or equivalent experience
  • Prior Work Experience – 3 to 6 years
  • Proficient in using the MS Office package especially with MS Excel (Minimum 1 year hands-on Experience), PowerPoint, Outlook
  • Excellent communication & presentation skills
  • Relevant OTC domain experience & minimum 1 year SAP experience is mandatory


  • High Radius knowledge preferred
  • Candidates with prior voice experience (US) preferred
  • Experience with international process transition would be added advantage
  • Candidates with valid US Visa preferred



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