WIPRO Hiring Customer Service Any graduates Apply Now

Job Description:

• Customer Service through calls, Chats & emails
• Ensure timely and accurate service delivery at defined productivity levels
• Build client & domain knowledge to be able to deliver a resolution on the first conversation
• Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
• Maintain Internal & Client level delivery quality on calls, chats & email conversations
• Adhere to Customer Service Attendance & Accountability policies
• Execute issue /query resolution and ensure proper documentation & follow-up
• Identify, share and support operational improvements
• Excellent attention to detail is necessary ensuring all customer documentation are correctly logged
• Adherence to and achievement of Service Levels and quality standards for the team
• Take ownership for keeping up to date with internal Procedural changes and policy updates, ability to adapt to change well.
• Participate constructively in case reviews, meetings and training sessions

Required Skills:

• Analytical skills
• Self work/organisation
• Written Communications
• Oral Comms.
• Good knowledge in communication
• Good typing speed
• Logical thinking
• Willingness to learn / Trainable / Problem solver
• Attention to detail – Has to be accurate on numbers and deliver in timely manner
• Willing to work in night shifts (US hours)

Exp: 0 to 3 years

Notice Period: Immediate to 15 days NP

Qualification: Any graduates (Technical and IT graduates are not eligible for the role)

Note: Looking only for the candidates who is residing in Mumbai & Navi Mumbai

Note: If you are really interested kindly share your updated resume to the above email id.

smita.kannaujia@wipro.com

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